Frequently Asked Questions (FAQ) – Wise Spa

Your Questions, Answered – Relax, Refresh, Rejuvenate with Confidence.

Zenova

Just bring yourself! We provide everything you need, including robes, towels, and slippers. If you have special skincare or medical concerns, you may bring any necessary prescriptions or notes for our therapists.

✔ You’ll be welcomed with a refreshing drink and a short consultation to understand your preferences.
✔ Our therapist will guide you through the session and ensure your comfort.
✔ After your treatment, you’ll have a few moments to relax before heading out feeling rejuvenated!

We understand that plans change! Please notify us at least 24 hours in advance to reschedule or cancel your appointment without a fee.

Your safety is our priority! We follow strict hygiene protocols, including:
✔ Sanitized treatment rooms after every session
✔ Fresh linens and towels for each guest
✔ Certified and professionally trained therapists

For massages and body treatments, we provide comfortable robes and disposable undergarments. You can undress to your comfort level, and our therapists ensure your privacy at all times.

Most services are available for guests aged 18 and above. However, we offer specialized treatments for teenagers, and minors (under 18) must be accompanied by a guardian.
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